Frequently asked questions

Q.Why choose Vending Express?


At Vending Express it is our policy is to make sure you get the right equipment at the best price. We have a wide knowledge of the refreshment equipment industry; with our team having over 40 years’ combined experience. This has allowed us to build up a solid reputation with manufacturers meaning we can provide you with the most competitive prices around. If items are not listed please don’t worry, we have extensive resources to assist you, and every single call is very important to us because your satisfaction is our reputation.

 

Q.What if I find the same product cheaper elsewhere?


In the unlikely event that you find the same product (total package including postage and packing) cheaper at the time of purchase we will always try to match the price or even beat it. To take advantage of our price match promise email us at info@vendingexpress.co,uk quoting the product description, the product code, the price and where you have seen it at a lower price. We will then give you an immediate decision on a price match.

 

Q.How long will I have to wait for delivery of my products?


Once your order has been processed, standard delivery is 7-14 working days. Due to the large number of machines and options available, most of our stock comes directly from the manufacturer. We will keep you updated if there are any delays via email.

 

Q. Can I have a product delivered outside of the UK?


We currently only deliver within the UK.

 

Q.What if my product is damaged when it is delivered?


Vending Express must be informed of any damages within 24 hours of delivery. You will then be informed of how to return the damaged product and a replacement will be arranged.

 

Q.What if my equipment breaks down within the first few months?


Most products are covered by the manufacturer’s warranty which lasts 12 months. Some of our products offer “back to base” repairs and some are 12 months parts only. However, you will be given the option to have 12 months on-site warranty. Email Vending Express if your product breaks down within 12 months of purchase.

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